Refund policy
KIITCHLEY™ — Shipping Policy
Last updated: 22 September 2026
At KIITCHLEY™, we want your order to arrive safely and as smoothly as possible. Below you can find information about our shipping process, delivery times and tracking.
1. Shipping Destinations
We currently ship to customers within the United Kingdom.
Shipping availability may vary depending on the product and delivery address. If a particular location cannot be served, this will be communicated before or during the ordering process.
2. Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information, where tracking is available.
Please note that processing time is separate from the delivery time.
3. Delivery Times
Estimated delivery times are displayed during the checkout process and may vary depending on the destination, product and delivery service selected.
As a general guide, estimated delivery may take:
Standard Delivery: 7–15 business days
Delivery times are estimates and are not guaranteed dates. Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, severe weather, customs procedures or other unexpected disruptions.
Where no specific delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and within 30 days.
4. Shipping Costs
Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.
From time to time, KIITCHLEY™ may offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly stated on the relevant product page, promotional material or checkout.
5. Order Tracking
Where tracking is available, tracking details will be sent to the email address provided when placing your order.
Please allow some time for tracking information to become active after dispatch.
If your tracking information has not updated for several days or you believe there may be an issue with your delivery, please contact us at:
6. Delayed Deliveries
Although we work to ensure orders are delivered within the estimated timeframe, delivery delays can occasionally occur.
If your order has not arrived within the expected delivery period, please contact us so that we can review the status of your order and assist you.
We will make reasonable efforts to investigate delivery issues and provide appropriate assistance.
7. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an order is returned because an incorrect or incomplete address was provided, please contact us at prosellingonline123@gmail.com so we can discuss the available options.
Additional delivery costs may apply where a new shipment is required, where permitted by law.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Where appropriate, we may request photographs or other information to help us investigate the issue with the delivery or product.
Your statutory consumer rights remain unaffected.
9. Lost or Missing Orders
If your order appears to have been delivered but you cannot locate it, or if the tracking information indicates an unexpected delivery issue, please contact us at:
We will review the available delivery information and assist you with the next steps.
10. Customs and Additional Charges
For deliveries within the United Kingdom, any applicable taxes, duties or charges will be handled in accordance with the applicable laws and the information provided at checkout.
Customers will not be charged optional delivery extras unless they have expressly chosen them.
11. Contact Us
If you have any questions regarding shipping, delivery times, tracking or your order, please contact our customer support team:
Email: prosellingonline123@gmail.com
We aim to provide assistance regarding orders and delivery enquiries 24 hours a day, 7 days a week.
12. Your Consumer Rights
Nothing in this Shipping Policy affects your statutory rights under UK consumer law.
Where goods are not delivered within an agreed timeframe or within the applicable legal timeframe, consumers may have additional rights depending on the circumstances.
KIITCHLEY™
Less time in the kitchen. More time for life.